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FREQUENTLY ASKED QUESTIONS: Tuya Smart | Smart Life
FREQUENTLY ASKED QUESTIONS: Tuya Smart | Smart Life
ALL items are applicable for both TUYA SMART and SMART LIFE apps. Just follow the guides using TUYA SMART or SMART LIFE app accordingly, whichever APP or account you prefer to use.
NETWORK, PAIRING, CONNECTIVITY
NETWORK, PAIRING, CONNECTIVITY
Applicable for both TUYA SMART & SMART LIFE apps.
How to set different SSIDs for the 2.4 GHz and 5 GHz bands of a router?
How to configure NETGEAR Router?
How to configure ASUS Router?
How to configure D-Link Router?
How to configure TP-LINK Router?
How to configure GENERIC ROUTER as a DHCP server?
How to RESET Device or ENTER PAIRING MODE?
EZ MODE pairing requires device with indicator BLINKING FAST.
AP MODE pairing requires device with indicator BLINKING SLOWLY.
How to PAIR DEVICE?
How to ADD WIFI device to app?
How to ADD ZIGBEE device to app?
How to ADD BLUETOOTH device to app?
Device PAIRING FAILED (TIMED OUT), what to do?
Device is OFFLINE or DISCONNECTED, what to do?
Device is OFFLINE after power or network INTERRUPTION, what to do?
APP USAGE
APP USAGE
Applicable for both TUYA SMART & SMART LIFE apps.
What FEATURES and their usage quotas does the APP support?
Why is a scheduled TASK still able to be triggered after I delete it from my device?
How can I RESTORE default settings for my faulty device?
Why cannot push NOTIFICATIONS be received?
What can I do if TAP-TO-RUN and AUTOMATION SCENES cannot be executed as expected?
What can I do if scheduled TASK cannot be executed as expected?
What can I do if a FIRMWARE update failed?
Why cannot I SHARE a device with other members or add these members to my home?
How can I configure TAP-TO-RUN and AUTOMATION SCENES?
How can I DOWNLOAD cloud-stored VIDEOS of an IPC?
Can I VIEW cloud-stored VIDEOS of an IPC by using my computer?
THIRD-PARTY VOICE CONTROL
THIRD-PARTY VOICE CONTROL
Applicable for both TUYA SMART & SMART LIFE apps.
Can I directly connect my devices to a third-party smart speaker?
How to LINK to third-party VOICE CONTROL support?
How to CONNECT and SETUP with GOOGLE HOME or ASSISTANT?
How to CONNECT and SETUP with ALEXA?
How to CONNECT and SETUP with IFTTT?
How to CONNECT and SETUP with SMARTTHINGS?
How to use SIRI to control devices?
How to CREATE TAP-TO-RUN SCENES?
How to CREATE ROUTINES in GOOGLE HOME?
How to CREATE ROUTINES in ALEXA?
How to VOICE CONTROL a SCENE (TAP-TO-RUN)?
Create a TAP-TO-RUN SCENE in APP for device/s. Rename SCENE for easy recognizable NAME for command.
Create a ROUTINE in GOOGLE HOME or ALEXA. Create a phrase COMMAND then assign the target SCENE as the task or action.
What voice COMMANDS are supported by GOOGLE HOME?
What voice COMMANDS are supported by ALEXA?
Do ZIGBEE products support VOICE control?
Are GROUPS created in app supported by VOICE control?
Are GROUPS created in app supported by VOICE control with Alexa?
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